There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Virgin offers self-install to properties that have recently had a service. No wall socket for my broadband quick set up. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). QuickStart, set up and connections. If you're happy with this and for the charge we can make the arrangements for you 🙂. Some cordless systems have a paging function (often controlled from a button on the base station). The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Virgin media wall socket in an unusable place. Sorry to see that you have been having issues with connecting your equipment. on 15-02-2022 10:03. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Security matters. Thank you for your post and welcome to the community. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. If you are trying to do something else, please explain more. 5K. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Just joined. . I wanted to check with people on here before trying to get an engineer in, just. The cable on the right looks like is for a Freeview TV antenna. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The Stream remote. The block box on second picture is an amplifier for terrestrial TV. 18-02-2023 10:23 - edited 18-02-2023 10:33. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. The wall box may be branded with the logos of an old cable TV company (not VM). Whichever is the most suitable. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Most QuickStart kits have just 6 cables, connectors and powerlines to. So you can either unscrew this one & push on the connector provided in the Quick Start pack. These are the parts I could find, they were screwed into the end on the coaxial cable. Virgin Phone Switchover. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Objects can block and slow WiFi. When ordered it didn't say anything about needing a VM wall socket. Aug 8, 2019. Got my virgin media self install kit but I don't have a virgin socket. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Which was great as that is in a better location than my master Socket was. If no. 29-12-2022 20:58 - edited 29-12-2022 21:00. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. The multimedia socket has a coax options as does the virgin media socket. Everything is converted to specialised triple screened coaxial cable. • Plug the power supply into a mains socket. I don't longer work there. Another option might include. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 01-02-2023 14:26. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is no additional slot. The house is a new build, there's no lead in the paint, no aquarium or anything like that. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You can also check for a loose cable as not all properties have a socket. In response to Jonny-M. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You should be able to do it on a call to CS. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. You need to go outside and locate the brown or grey omnibox on the wall. A Ti-Vo was installed in one of the upstairs bedrooms. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. My Virgin Media App. If you had any further enthusiasm. 1. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Back a step. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Re: I need a Virgin Media Wall Socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Then, now, I feel sad my broadband not working yet because of that. I would get virgin to do it. Signals from baby monitors, fish tanks and cordless. 4. You'll need to check that your TV box is connected correctly. #12. 1. When I proceeded to set up my Hub 3 I quickly realised that. - 5156068. Home Phone. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. The Openreach sockets do not work for Virgin Media. Get the Hub ready by connecting the wires. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. on 17-12-2022 10:39. And on the back of the box. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I found this which seems to be - 5282154. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. TEL1 on the hub should take on your present phone number when. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Browse Virgin Media Virgin Media Community. No idea what that entails/ how long and how. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. The port of wall socket - 5152519. The other is marked TV, & this is used for TV & Broadband. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Its a flat £25 charge to move the connection points and rebalance power levels. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Options. Whichever is the most suitable. The cable could be hidden within, or behind, furniture. on 31-12-2021 10:47. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media service comes through this cable. I don't work for Virgin Media. I'm very sorry for any issues you've had in speaking with the team. Browse Virgin Media Virgin Media Community. No Virgin media wall socket. The "two cables" sound very like a Sky dish install. Virgin Media uses a unique cable network that requires a specific type of. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. log into hub3 - 192. You will only have been sent a. Learn more. and view the images for a range of different wall box options. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). My Virgin wall socket just have phone line, didn’t get. The phone number doesn't connect you. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The port has a screw on threaded head. These enter my house via an air brick/vent very close to. Browse Virgin Media Virgin Media Community. to your Virgin Media socket. That is a Virgin telephone socket. When you place your order, we'll let you know. The other is marked TV, & this is used for TV & Broadband. We would like to show you a description here but the site won’t allow us. Tudor. The cable could be hidden within, or behind, furniture. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Hello, I'm trying to set up my Virgin Media broadband. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. It probably goes into another room in the house. Apologies for any cabling issues. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). wall socket. Wall Socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). You need a small spanner to remove this, then push the provided connector over the exposed end. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. on 27-10-2022 09:24. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. We would like to show you a description here but the site won’t allow us. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Options. Re: Moving virgin media wall socket. Would I be able. Virgin Media. 168. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: I need a wall socket. Learn more. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Home Phone. When I was going to self-install it, I didn't find any wall socket. You can also add WiFi Max to our. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. My wall - 5351271. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Browse Virgin Media Virgin Media Community. ; If the TV box is connected to the Hub, make sure the. Not all properties have a socket. Vonage 2nd line. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The new cables from your Quick Start kit will be push fit. I've got 2 wall sockets that I think are likely. They will charge £99 for a relocation. I have signed up as a new user for Virgin Fibre. on 23-10-2022 13:36. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Please help. The Virgin wall sockets just have one connector at the bottom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Had arranged self-install as per suggestion from VM. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Re: Wall socket. just moved in, can see the brown cable coming in from outside but there's no VM. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Feb 22, 2022. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Dave. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). 1. Go to solution. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Not had any success calling. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Once the new Hub arrives, please plug it in within 5 days. 08K; 2. James-30 wrote: ». Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 4. Everything is converted to specialised triple screened coaxial cable. You’ll know it’s ready when the white power light at the front of the Hub is on. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. No Virgin Media Wall Socket on 13-04-2022 14:08. 2. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. TV 360 and home phone. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Account - Cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 23/04/17 - 06:45 #6. Plug into the Hub. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. socket. At least 30Mbps download speeds in every room or £100 one-off credit. 84K; Tudor. Check all cables are tightly connected between the back of the box and your TV. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. 12-10-2022 18:51 - edited 12-10-2022 18:59. Thanks again. When you place your order, we'll let you know. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We would like to show you a description here but the site won’t allow us. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The metal box in photo 3 looks like a likely contender. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. . Two virgin media wall sockets, only one required in QuickStart,. I don't have virgin media wall socket. kkd1. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin Mobile. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. But its still failing to get any connection (i think i. One branch goes to the modem and the other to the V6 box. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Just joined. Is it necessary to plug the cable to socket for having wifi, if so what can I. But I have no Virgin Media Wall socket in my house. We have a virgin media wall. powered by TiVo, somewhere else in your house to your Hub. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Now to my Issue: I opted for the self-installation ki. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 0 Kudos Reply. Q4G8FS Installation Guide Virgin Media 1. Solved No Virgin Media Wall Socket At Installation Community 4832746. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. What do we do? - 5352510. Chris. The wall box may be branded with the logos of an old cable TV company (not VM). (and up the wall). Look for the omnibox outside and trace the cable inside. I received a box to quick start with VM but there is no wall socket in my flat. Same thing happened, and on all the wall phone points. . Options. It has two outputs on the left of the wall box. Hi all, when I signed up for Virgin Media, it said the service was available at my house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello sophieboulter1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I have received my quick start-up kit. Account - Mobile. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. on 07-09-2022 19:28. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Don’t have a virgin media wall socket; Options. Tried looking but can't see a way to book an engineer for this? Thanks. Virgin Media Wall Socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please help. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 19 minutes ago. Switched On. If you look into the back of your Hub, you'll see a port named. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I have received my quick start-up kit. VM don't use fibre inside the property. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. 9. No Virgin media wall socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. . Don’t plug the power cable into a plug socket yet. A photo would be helpful if possible. Wait a couple of minutes for a dial tone, then make a test call. Plug into the wall socket. I've also got an old NTL phone socket so. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin Media. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. The new cables from your Quick Start kit will be push fit. Browse Virgin Media Virgin Media Community. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Options. There are two empty wall sockets but the cable doesn’t fit into either. I don't work for Virgin Media. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. The isolator has a terminator cap (marked below) fitted to the open end. Once connected it directly to a hub, a little bit loose, but then interne. No Virgin Media Wall socket . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. If you require an alternative format bill, such as braille or audio, you will not be charged. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Trace any cables coming out of it and check the ends of them. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. I was sent the pack as. However, I do not have any of the specified wall sockets available. The box and cables may have been removed by the previous occupiers. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. 95 – £ 59. TEL1 on the hub should take on your. Some properties do not have a wall socket, only a cable. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). we’ve just moved in to our new house. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. . How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Virgin Media Wall Socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. How do I book an engineer to come out - 5345632. There are 10 types of people: those who.